We’ve made a bunch of changes that all point in the same direction 🥳, it’s now easier to start with Mando AI, cheaper to scale, and the product is meaningfully much better day-to-day.
Here’s the headline: you can start on a Free plan with clear limits, upgrade from only $29/month and use major new improvements like WhatsApp integration, MCP support, a 19-language localisation dashboard, and noticeably improved accuracy.
In summary, what’s new in Mando AI?
1) WhatsApp integration
Mando can now run inside WhatsApp, so customers, leads, or partners can message your business and get answers grounded in your company knowledge.
Why it matters: WhatsApp is often the highest-intent channel and the messiest. This brings consistency, speed, and context to conversations that usually get handled with copy-paste and gut feel.
Example: A customer asks, “How can I change my plan mid-cycle?” Mando answers using your policy pages. If the user asks for a human, or the question falls outside what the agent is trained on, Mando escalates to a human agent instead of guessing.
2) MCP support
What it is: MCP (Model Context Protocol) is a standard way for your AI Agent to connect to tools and data sources via MCP servers.
Why it matters: It’s a cleaner, more scalable route to “AI that can use tools”, without building one-off connectors for everything.
Example: Your agent pulls order status from a tool via MCP, then proposes the next step (update a tracker, notify the team, or ask the customer a missing detail).
3) Far more accurate results
We’ve run heavy experiments and evaluation, and then tightened the system so answers are more grounded and more consistent. A big part of that work was training and testing our agents across tens of thousands of documents until they could reliably find the right detail in the “needle in a haystack” moments, not just the easy FAQs.
Accuracy is what separates Mando from the alternatives. You’ll see plenty of impressive brands and flashy landing pages in this space, but when you’re dealing with 1,000+ docs, the only thing that really matters is whether the assistant can return the right answer and understand context without making things up. We’re not claiming perfection, but we are confident the gap is now obvious in real usage: fewer incorrect leaps, stronger grounding in your pages, and better clarifying questions when the input is ambiguous.
How to get started (2 minutes)
Create your workspace and start on the Free plan.
Create your agent, name it, set its role, and pick the right model for the job.
Configure the prompt and style, tone, boundaries, escalation rules, and what “good” looks like for your team.
Add your knowledge pages so the agent answers using your docs, not guesses, then link your data library to the agent you just created so it can actually use that content in responses.
Integrate on your website, embed the agent so visitors can start using it immediately.
Connect WhatsApp, so it can handle inbound questions and escalate to a human agent when the user asks, or when the question isn’t covered by what it’s trained on.
Choose the right plan when you’re ready to upgrade: if you just need a simple agent with more volume, start from $29/month. If you need full customer support features, move up to Support or Support Pro, depending on what your team needs.
Book a demo if you need help, we’ll walk through your use case, map the right workflow, and recommend the best integrations and plan for your team.
Introducing Mando AI Assistant, our highlight
We left this to the end because it’s the real highlight: Mando isn’t only for your business, it’s for your whole team too. Most tools automate one slice of work. Mando gives you One Brain. Two Interfaces, customer support and internal collaboration powered by the same knowledge source.
You’ve always known Mando as the platform to build AI agents that support your customers. Now, Mando AI extends to serve your team as well through Mando AI Assistant, a single chat interface where your team can search company knowledge, use the web, and take actions, all from the same source of truth your support agents use.
AI Assistant for Team Work
Give your team one AI chat interface, stop juggling tools. Search, take action, and collaborate in one place.
Centralised knowledge: one AI-powered content library for your company’s data
Search + chat: query your data and switch between 30+ models (GPT, Claude, etc.)
Chat to action: connect tools and take actions directly inside the conversation
Built for efficiency: Tools & Actions, Search, fast onboarding, team productivity
What it helps your team do (in plain English)
Stay focused: bring tools, files, and information into one view, no more tab switching
Decide faster, with confidence: ask in plain English, get clear answers grounded in your content
From idea to done: brainstorm, summarise, create, and ship content in your tone and style
What can you do with Mando Assistant
Find anything, fast
Search across documents, emails, files, and the web
Take actions using your choice of integrated tools
Create and summarise
Draft emails, reports, and summaries in seconds
Rewrite or polish content in your own voice
Analyse and explore
Explore spreadsheets and decks using plain language
Spot trends and summarise key points quickly
Integrations, connect your stack
Integrate Mando Assistant with 100+ tools such as your email, slack, notion… and more, always synced, always secure, including: